Frequently Asked Questions


Application Process

How do I know if I am eligible?

There are a number of criteria Good Neighbors follows to decide whether someone can receive free home repairs. To learn whether you are eligible for Good Neighbors to do home repairs, please go to this page.

What would disqualify me from having Good Neighbors work on my home?

There are a number of reasons a person can be disqualified from having Good Neighbors work on their home. The foremost of these include not qualifying as low-income, being out of our work area, and not being current with mortgage or taxes. To learn whether you are eligible for Good Neighbors to do home repair, please go to this page.

How does Good Neighbors’ Application Process work?

The Good Neighbor’s Application Process begins when we receive your initial inquiry by filling out our on-line form or contacting us by phone. After speaking with you, we will send you a Pre-Application to fill out and mail back to us using an envelope and stamp we provide. When we receive your envelope with the Pre-Application filled out, we will schedule a Project Manager to come and assess your home repair requests. If Good Neighbors is able to complete the work, we will schedule another time to visit with you and complete the full Homeowner Application. Once this application is finished and we learn whether you are eligible, a Project Manager will be assigned to your home. This Project Manager will track the project and its progress. You will be notified when the project is complete.

What documents do I need to have before meeting with the Applications Coordinator?

If you have already completed our Pre-Application Form, our Project Manager will come to your home to inspect the scope of home repair you are requesting. If this is a repair that Good Neighbors can accomplish, then our Applications Coordinator will schedule a time to meet you to complete the Homeowner Application. For the Homeowner Application, you will need the following documents:

All income sources for ALL household members and co-owners must be disclosed to ensure eligibility, including::

  • Employment income (two current pay stubs)

  • Social security income (statement from the current year)

  • Disability pay

  • Retirement pay

  • Public Assistance (Food Stamps, statement letter)

  • Child Support/Alimony (court order or report)

  • Copy of 1040 Taxes – 2 previous years

  • Proof of Mortgage who it is through and payments are current

  • Proof of Homeowners Insurance copy of Declaration page

  • Proof of Real estate Taxes current

  • Copy of Deed, if possible


Home Repair Process

I completed the application process and work has not begun on my home. When will Good Neighbors repair my home?

This is a frequently asked question! As you can imagine, there are a lot of people in Chester County and New Castle County who need home repair. At most times of the year, we have between 40-60 projects on our queue that need completion. Unless it is an emergency, it usually takes 6-12 months before one of our Project Managers begins work on an approved client’s home. Good Neighbors prioritizes its home repair work based-on the date of a homeowner’s completed Application, the season of the year, and the scope of the project. If you have completed a Homeowner Application and are qualified for free home repair, please know that we try to complete each project as quickly as possible and have not forgotten you!

Will I know beforehand whether a Project Manager is coming to work on my home?

Yes! A Project Manager will notify you at least three days in advance before starting work on your home. When the Project Manager meets with you the first time, they will coordinate about the next available opportunity to work on your home. After this, the Project Manager and homeowner can discuss whether advance notification is necessary before each occasion of home repair.

What can I expect from the home repair process?

Good Neighbors assigns one Project Manager to every homeowner. This Project Manager will give you their contact information and should be able to answer any questions you have related to your home and its work. You will be notified by phone before work will begin on your home. After this time, your Project Manager and potentially additional volunteers will come and work on your home. The time duration of your home’s repair completely depends on the project size and season of the year.